Our Refund Policy

Try Fresh Store Builder Risk Free for 30 Days

30 Day Money Back Guarantee

Read on to find out more about our 30 day no risk refund policy.

What is your refund policy?

We will give you 100% of your money back for all Fresh Store Builder licenses, no questions asked, providing you request a refund within 30 days of purchase.

Why do you offer this refund policy?

We know that you will be happy with Fresh Store Builder so we don't consider it a risk to offer a lenient refund policy. We also understand that you want some kind of guarantee that this will work for you.

There may also be situations were you can no longer use Fresh Store Builder due to commitments or change of situation. We sympathise with this and want to be flexible with our users as much as possible.

How do I request a refund?

Simply contact us via our helpdesk, within 30 days of purchase. We will then confirm your refund.

Once confirmed your refund will be processed within 48 hours and usually within 24 hours.

Important - if you open a Paypal Dispute instead of contacting us then your refund will be delayed, possibly by a few weeks, due to Paypal holding the funds and doing a manual review. Doing this will also trigger an administration fee deductible from your refund total. Simply contact our support team via your account, as per the instructions above, and your full refund will be processed swiftly.

Is anything not refundable?

Due to the bespoke nature we do not offer refunds on our additional services such as Additional Templates, Logo Design, Article Writing, Store Installations and Link Building Packages.

We also do not offer refunds on premium account upgrades or developer/reseller upgrades.